Starken is pleased to offer its Windows-based computer users the ability to easily receive remote computer support, directly from the Starken offices.

Important Note: Starken's remote support software CANNOT connect to your computer unless you first initiate a support session. The software then automatically uninstalls itself when the session is completed. This protects your system from unauthorized access using these services.

Warning - DO NOT initiate a remote support session without first contacting Starken. This session will not work without Starken first being prepared for the connection.

Follow These Steps:

1. Contact Starken to arrange a date and time for your remote desktop support session.

2. Receive from your Starken consultant the name of the assigned Starken computer to which you will be connecting.

3. Upon clicking on the link below , choose OPEN and the software will be automatically downloaded and installed on your computer system.

4. From within the main menu, as instructed by your Starken consultant, choose the assigned Starken system to connect with.

5. If possible, reestablish a telephone link with your Starken consultant to assist during the remote session.

(319) 247-4825 or 1-877-STARKEN (877-782-7536).

6. Once the remote support session has been completed, the remote support software will automatically uninstall itself.

Initiate Remote Windows Support